Programme
| Time | Topics | Speaker |
| 0900 – 1000 | System Understanding | Dr Ling Moi Lin |
| 1000 – 1030 | Morning Tea Break | |
| 1030 – 1200 | Getting to the Root Cause of A Problem: (A) Post-Infection Reviews of Healthcare Associated Infections (B)RCA Approach |
Dr Ling Moi Lin Ms Tan Kwee Yuen |
| 1200 – 1245 | Lunch | |
| 1245 – 1400 | Getting to the Root Cause of A Problem (Cont’d) |
Dr Ling Moi Lin Ms Tan Kwee Yuen |
| 1400 – 1500 | Prioritizing Issues | Dr Ling Moi Lin |
| 1500 – 1530 | Afternoon Tea Break | |
| 1530 – 1600 | When Shall I Use These Tools? | Dr Ling Moi Lin |